Digital Product Help
Need help accessing your download?
Digital products are usually delivered by email or through the order confirmation page after purchase.
Use the steps below to locate your file, resolve common access issues, or contact At Ease Parent for support.
A little more clarity. A little less searching.
Start here
Check these places first.
1. Review your order confirmation
Your download link may appear on the confirmation page shown immediately after checkout.
2. Check your email
Look for an order confirmation or digital-delivery email from At Ease Parent.
Be sure to check:
Your primary inbox
Spam or junk folders
Promotions or updates folders
Any other email address you may have used during checkout
3. Confirm the purchase email
Digital products are sent to the email address entered when the order was placed.
Should you have used a different email address or made a typing error, contact us for help.
Common questions
I did not receive my download email. What should I do?
Check your spam, junk, promotions, and updates folders first.
You can also search your inbox for:
At Ease Parent
Should you still be unable to locate the email, contact [email protected] and include your name, order number, and the email address used at checkout.
My download link is not working. What should I do?
Try opening the link in a different browser or device.
You may also:
Refresh the page
Copy and paste the link into your browser
Disable pop-up blockers temporarily
Confirm that your internet connection is active
Should the link remain unavailable, email [email protected].
My file will not open.
Confirm that the file has fully downloaded before opening it.
Some digital products may require a PDF reader or another compatible application.
Updating your browser, PDF reader, or device software may also help.
Should the file appear damaged or incomplete, contact support so we can review the issue.
I received the wrong digital product.
Email [email protected] with your order number and the name of the product you expected to receive.
Do not purchase the product again before contacting us.
I was charged more than once.
Email [email protected] and include the order numbers or transaction details connected to the duplicate purchase.
Do not send full card numbers or sensitive financial information by email.
Can I download the file more than once?
Download availability may vary by product and delivery method.
We recommend saving a copy to a secure personal device or cloud-storage account after downloading it.
Should you lose access, contact support with your order information.
Printing and using your files
Can I print my digital product?
Most printable resources may be printed for personal use unless the product page states otherwise.
For best results:
Download the file before printing
Use the actual-size or 100% scale setting when appropriate
Review the page orientation
Select high-quality print settings
Confirm that your printer has enough paper and ink
Colors may vary slightly between screens and printers.
Can I edit the file?
Some products may be fillable or customizable, while others are designed to be printed and used as provided.
Review the product description for details about editing or customization.
Can I use the product on a phone or tablet?
Many digital products can be viewed on a phone or tablet, but the experience may vary by file type and device.
For printing, completing detailed worksheets, or saving editable copies, a computer may provide a better experience.
Personal-use license
Your purchase supports one household or approved professional use.
Unless the product page states otherwise, At Ease Parent digital products are licensed for the purchaser’s personal household use.
A nanny or childcare professional may use a resource with the family they directly support when permitted by the product description or license.
Digital products may not be:
Resold
Redistributed
Uploaded publicly
Copied for unrelated households
Shared in membership groups
Presented as your own work
Used to create competing products
For licensing or professional-use questions, email [email protected].
Refunds for digital products
We’re here to help make the next step clearer.
Contact us when:
You did not receive access
The file is corrupted or unusable
You received the wrong product
You were charged more than once
We may provide restored access, a replacement file, technical assistance, or another appropriate resolution.
Still need help?
Include:
Your full name
Order number
Email address used at checkout
Product name
A brief description of the issue
Screenshots or error messages, when helpful
Please do not send passwords, full card numbers, or highly sensitive personal information by email.
Continue the journey in the app
Keep the plan going in one shared place.
The At Ease Parent app helps families keep routines, reminders, schedules, pickup plans, handoff notes, and everyday care details together.
Add the information once, share it with the people helping, and make it easier for everyone to know what comes next.
Join the At Ease Community
You do not have to figure it all out alone.
Join parents, nannies, childcare professionals, and trusted helpers who believe family care feels lighter when the plan is shared.
You will receive practical family-readiness guidance, seasonal tools, professional childcare resources, new products, app updates, and thoughtful support from At Ease Parent.
A little more clarity. A little less to carry.
You do not have to build the whole system today
Begin with one part of the plan.
Choose one area that currently depends on you to remember, explain, or manage.
It might be:
The school morning routine
Pickup arrangements
A nanny handoff
After-school activities
Lunch planning
A weekly reset
A backup-care plan
Gather that information.
Share it with the person who needs it.
Build from there.
A little shared clarity can make the week feel lighter.
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