Refunds & Returns Policy

Effective Date: August 6, 2026

Last Updated: August 6, 2026

Our commitment to you

At Ease Parent LLC believes every customer experience should feel clear, respectful, and supported.

If something is not right with your order, contact us so we can review the issue and help determine the appropriate next step.

Returns

We accept return requests within 30 days of delivery for eligible physical products.

To qualify, an item must be:

Unused, unworn, and unwashed
In its original condition and packaging
Complete with all tags, seals, inserts, and accessories
Accompanied by proof of purchase

To begin a return, email [email protected] before sending the item back.

Include your name, order number, product name, and reason for the return.

Returns sent without prior authorization may not be accepted.

Personal-care, maternity, and postpartum products

For health and hygiene reasons, opened, used, worn, or unsealed personal-care, maternity, postpartum, and wellness products cannot be returned unless they arrived damaged, defective, or incorrect.

Digital products

Digital downloads, printable resources, templates, guides, and other electronically delivered products are generally final sale because they cannot be physically returned.

You did not receive the file
The file is damaged or inaccessible
You received the wrong digital product
You were charged more than once for the same purchase

We may provide replacement access, technical assistance, or another appropriate resolution.

Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives.

If an item is damaged, defective, incorrect, or missing, email [email protected] as soon as possible.

Include:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging and shipping label

After reviewing the request, we may offer a replacement, corrected shipment, store credit, or refund when appropriate.

Non-returnable items

The following are not eligible for return unless required by law or received damaged, defective, or incorrect:

Digital products
Opened or used personal-care products
Products with broken hygiene seals
Personalized, customized, or made-to-order products
Gift cards
Final-sale or clearance items
Items purchased from another retailer
Products that have been worn, washed, altered, damaged, or used

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund.

Original shipping charges are nonrefundable unless the return resulted from an At Ease Parent error or applicable law requires otherwise.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or the return resulted from our error.

We recommend using a trackable shipping method and keeping proof of shipment.

At Ease Parent is not responsible for unauthorized returns or packages lost while being returned.

Exchanges

We do not offer direct exchanges.

For an eligible item, request a return and place a new order for the preferred product.

When an item arrived damaged, defective, or incorrect, we may provide a replacement instead.

This return-and-repurchase approach is also used by one of the reference policies.

Order changes and cancellations

Email [email protected] as soon as possible to request an order change or cancellation.

We cannot guarantee changes or cancellations after an order has entered processing, production, fulfillment, or shipment.

International returns

International customers are responsible for return shipping, customs duties, taxes, import fees, and related charges unless the return is due to our error or a defective product.

Mandatory consumer rights provided by local law will continue to apply.

Refused or undeliverable packages

Packages returned because of an incorrect address, refused delivery, failure to claim the package, or unpaid customs charges may be subject to additional shipping and return fees.

Refusing delivery does not automatically qualify an order for a full refund.