Effective Date: August 6, 2026

Last Updated: August 6, 2026

Thoughtfully prepared. Carefully delivered.

At Ease Parent LLC is committed to making the delivery experience as clear and dependable as possible.

This Shipping Policy applies to physical products purchased through the At Ease Parent website.

Digital products, downloads, and app-based purchases are delivered electronically and are not shipped.

The structure below incorporates useful elements from the referenced policies, including separate explanations for processing, worldwide shipping, delivery estimates, tracking, address accuracy, customs charges, delays, and missing packages.

1. Order processing

Orders are prepared for shipment after payment has been successfully processed.

Processing time is separate from shipping or transit time.

Product-specific preparation or processing estimates, when applicable, will be displayed on the product page or communicated during checkout.

Orders containing multiple products may be shipped together or in separate packages depending on product availability and fulfillment requirements.

Orders placed during weekends, holidays, product launches, or high-volume periods may require additional processing time.

2. Worldwide shipping

At Ease Parent ships worldwide.

Available shipping methods, costs, and estimated delivery times are calculated at checkout based on:

The delivery destination

The products in the order

Package size and weight

Carrier availability

The shipping method selected

Certain products may be subject to destination-specific shipping restrictions.

When a product cannot be shipped to the address entered, the available options will be shown during checkout.

3. Shipping costs

Shipping charges are calculated during checkout based on the delivery address, order contents, and selected shipping method.

Any available free-shipping promotion will be clearly communicated on the website or during checkout.

Unless expressly stated otherwise, shipping promotions may be subject to destination, product, or order-value restrictions.

4. Estimated delivery times

Shipping times vary based on the destination, shipping method selected, carrier availability, customs processing, and the products included in the order.

Estimated delivery times will be shown at checkout when available.

These estimates begin after an order has been processed and transferred to the shipping carrier.

Processing time and shipping time are separate.

Delivery estimates are not guaranteed. International shipments may take longer because of customs review, local carrier operations, or destination-specific conditions.

5. Shipping confirmation and tracking

Once an order ships, a shipping confirmation will be sent to the email address provided during checkout.

The confirmation may include:

A tracking number

Carrier information

Shipment-status updates

An estimated delivery date, when available

Tracking information may take up to 24–48 hours to begin updating after the shipping confirmation is sent.

Some international or economy shipping services may provide limited tracking.

Tracking availability depends on the carrier and shipping method selected.

6. Shipping carriers

At Ease Parent works with third-party shipping carriers and fulfillment providers to deliver physical orders.

Carrier selection may vary based on the order, shipping destination, selected service, and package requirements.

At Ease Parent cannot guarantee that a particular carrier will be used unless that option is specifically offered during checkout.

7. Address accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, please confirm:

Recipient name

Street address

Apartment, suite, or unit number

City

State, province, or region

Postal code

Country

Telephone number, when requested

At Ease Parent is not responsible for delays, failed delivery, returned packages, or additional shipping charges caused by an incorrect or incomplete address supplied by the customer.

Should you notice an address error after placing an order, email [email protected] as soon as possible.

We will make reasonable efforts to help, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

8. International orders, customs, and import fees

International orders may be subject to customs duties, import taxes, value-added taxes, brokerage charges, handling fees, or other fees imposed by the destination country or local authorities.

Unless expressly stated otherwise:

These charges are not included in the product price or shipping fee.

These charges are the customer’s responsibility.

At Ease Parent does not control or determine the amount charged.

Customs requirements and fees vary by destination.

Customers are responsible for understanding the import requirements that apply in their country before placing an order.

Refusing to pay customs charges may result in the package being delayed, abandoned, destroyed, or returned.

Any refund eligibility for a refused or returned international shipment will be determined under the At Ease Parent Returns and Refunds Policy, less any nonrefundable shipping, customs, handling, or return costs permitted by law.

9. Customs and delivery delays

International packages may be held by customs for inspection or processing.

Customs processing times are determined by the destination country and are outside the control of At Ease Parent.

We cannot guarantee a release date or reimburse customers solely because a package is delayed in customs.

Customers should respond promptly to requests from the carrier or customs authority for identification, payment, or additional documentation.

10. Delayed shipments

Although we make reasonable efforts to support a smooth shipping experience, delays may occur because of circumstances outside our control, including:

Carrier disruptions

Customs processing

Severe weather

Natural disasters

Holidays

High seasonal demand

Transportation interruptions

Labor disruptions

Incorrect delivery information

Local delivery conditions

Government restrictions

Other unforeseen events

Delivery dates provided by At Ease Parent or a carrier are estimates and are not guaranteed.

11. Lost packages or packages delayed in transit

When tracking shows that a package is delayed or appears to be lost in transit, contact [email protected].

Please include:

Your full name

Order number

Email address used for the order

Shipping address

Tracking number

A brief description of the issue

We may assist with reviewing the tracking history or opening an inquiry with the carrier when appropriate.

Carrier investigations can take time, and their timelines vary.

A replacement or refund is not automatically issued while a carrier investigation remains open.

Any replacement, store credit, or refund will be determined after reviewing the order, tracking information, carrier findings, and applicable policy.

12. Packages marked delivered but not received

When tracking indicates that a package was delivered but you cannot locate it, please:

Check the delivery location, porch, mailbox, parcel locker, and surrounding area.

Ask members of your household whether they accepted or moved the package.

Check with neighbors, building staff, front-desk personnel, or property management.

Confirm that the shipping address on the order is correct.

Allow up to 48 hours, because some carriers may mark a package delivered shortly before final delivery.

Contact the shipping carrier for delivery details.

Should the package remain missing, email [email protected] with your order and tracking information.

At Ease Parent will provide reasonable assistance, but we cannot guarantee reimbursement or replacement for packages confirmed as delivered to the address provided during checkout.

13. Returned-to-sender packages

A package may be returned to At Ease Parent or its fulfillment provider because of:

An incorrect or incomplete address

An unclaimed package

A failed delivery attempt

Refusal of delivery

Unpaid customs or import charges

A carrier or customs restriction

When a package is returned, contact us to discuss available options.

Additional shipping charges may apply before an order can be reshipped.

Original shipping charges and return-to-sender fees may be nonrefundable where permitted by law.

14. Damaged or incorrect shipments

Should a physical order arrive damaged or contain the wrong item, contact [email protected] promptly after delivery.

Include:

Your order number

A description of the issue

Clear photographs of the item

Photographs of the exterior packaging

Photographs of the shipping label

Photographs of any visible damage

Keep the product and all original packaging until we complete our review.

We may require additional information before offering a replacement, credit, or other resolution.

Damage caused after delivery, ordinary wear, misuse, improper handling, or failure to follow product instructions is not considered shipping damage.

15. Order changes and cancellations

Email [email protected] as soon as possible to request an order change or cancellation.

We will make reasonable efforts to assist, but we cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipment.

When an order can no longer be canceled, it will be governed by the applicable Returns and Refunds Policy.

16. Refused deliveries

Customers who refuse delivery remain responsible for shipping charges, customs fees, return fees, and other costs associated with the shipment where permitted by law.

Refusing delivery does not automatically qualify an order for a full refund.

17. Separate shipments

Products from the same order may arrive in separate packages or at different times.

When an order is divided into multiple shipments, separate tracking information may be provided for each package.

Receiving one part of an order does not necessarily mean the remaining items are missing or delayed.

18. Digital products

Digital products are not shipped.

Digital downloads, printable resources, and other electronic products are generally delivered by email, through an order-confirmation page, or through the customer’s account when applicable.

Questions about a digital order should be sent to [email protected].

19. Contact us

For questions about an order, shipment, or delivery, contact:

At Ease Parent LLC

9783 E 116th Street #A492

Fishers, IN 46037-2822

United States

Email: [email protected]

Phone: +1 855-419-2900

When contacting us about an order, include your full name, order number, email address used during checkout, and tracking number when available.